One document matched: draft-barnes-sipping-history-info-02.txt
Differences from draft-barnes-sipping-history-info-01.txt
Internet Draft M. Barnes
Document: draft-barnes-sipping-history-info-02.txt M. Watson
Category: Standards Track Nortel Networks
Cullen Jennings
Cisco
Expires: August, 2003 February 2003
An Extension to the Session Initiation Protocol for Request History
Information
Status of this Memo
This document is an Internet-Draft and is in full conformance with
all provisions of Section 10 of RFC2026.
Internet-Drafts are working documents of the Internet Engineering
Task Force (IETF), its areas, and its working groups. Note that
other groups may also distribute working documents as Internet-
Drafts.
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as reference material or to cite them other than as "work in
progress."
The list of current Internet-Drafts can be accessed at
http://www.ietf.org/ietf/1id-abstracts.txt
The list of Internet-Draft Shadow Directories can be accessed at
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Abstract
This draft defines a standard mechanism for capturing the history
information associated with a SIP request. This capability enables
many enhanced services by providing the information as to how and
why a call arrives at a specific application or user. This draft
defines a new optional SIP header, History-Info, for capturing the
history information in requests. A new option tag, HistInfo, to be
included in the Supported header is defined to allow UAs to
indicate whether the HistInfo should be returned in responses to a
request which has captured the history information.
Table of Contents
1 Request History Information Description........................3
1.1 Optionality of History-Info...............................3
1.2 Securing History-Info.....................................3
1.3 Ensuring the Privacy of History-Info......................4
2 Request History Information Protocol Details...................4
2.1 Protocol Structure of History-Info........................4
2.2 Protocol Examples.........................................5
2.3 Protocol usage............................................5
2.4 Security for History-Info.................................7
2.5 Example Applications using History-Info...................8
3 Security Considerations........................................9
References.......................................................9
Appendix A Forking Scenarios...................................10
A.1 Sequentially forking (Hist-Info in Response).............10
A.2 Sequential Forking (with Success)........................11
Appendix B Voicemail...........................................12
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Appendix C Automatic Call Distribution Example.................16
Appendix D Solution options analysis...........................18
Full Copyright Statement........................................20
Overview
This document provides the solution for the Request History
requirements as defined in [1].
The fundamental functionality provided by the request history
information is the ability to inform proxies and UAs involved in
processing a request about the history or progress of that request.
This functionality provides a standard mechanism for capturing the
request history information to enable a wide variety of services
for networks and end users, without prescribing the operation of
those services.
Section 1 provides an overall description of the solution,
providing references to the appropriate requirements met by each
aspect of the solution. For background, further detail on some
aspects of the solution with regards to optionality and the
detailed protocol requirements is provided in Appendix D.
Section 2 provides the details of the additions to the SIP
protocol, which are required to capture the Request History
information. An example use of the request history information is
included in Section 2, with additional scenarios included in the
Appendix. It is anticipated that these would be moved and
progressed in the Service examples draft [2] or individual
informational drafts describing these specific services, since
History-Info is just one of the building blocks for implementing
these services. Individual drafts would be particularly useful for
documenting services for which there are multiple solutions, since
the use of the request history information isn't prescriptive.
Conventions used in this document
The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT",
"SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY", and "OPTIONAL" in
this document are to be interpreted as described in RFC 2119 [7].
In order to provide a cross reference of the solution description
to the requirements defined in [1] without reiterating the entirety
of the requirements in this document, the requirements are
referenced as [REQNAME-req] following the text or paragraph which
explicitly satisfies the requirement.
Definitions
The following terminology is used in this document:
Retarget (as defined in [1]): The process of a Proxy Server/UAC
changing a URI in a request and thus changing the target of the
request.
Retargeted: past of Retarget.
Retargeted-from-URI: The URI or address from which the request was
retargeted.
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Retargeted-to-URI: The new URI or address to which the request is
in the process of being retargeted.
1 Request History Information Description
The fundamental functionality provided by the request history
information is the ability to inform proxies and UAs involved in
processing a request about the history or progress of that request
[CAPABILITY-req]. The solution for the capture of the Request
History Information defines a new header for SIP messages: History-
Info [CONTENT-req].
The Request History Information can appear in any request not
associated with an established dialog, which includes INVITE,
REGISTER, MESSAGE and OPTIONS [REQUEST-VALIDITY-req] and any valid
response to these requests.[ISSUER-req]
Request History Information is captured when a request is
retargeted. In some scenarios, it might be possible for more than
one instance of retargeting to occur within the same Proxy. A
proxy SHOULD also generate request history information for the
'internal retargeting'. An entity (UA or proxy) retargeting in
response to a redirect or REFER SHOULD include any Request History
information from the redirect/REFER in the new request [GENERATION-
req, FORWARDS-req].
1.1 Optionality of History-Info
The Request History Information is optional in that neither UAs nor
Proxies are required to support it. The requirement for Request
History information to be returned in Responses is indicated using
a new Supported header: HistInfo [BACKWARDS-req]. In addition,
local policy can define whether or not the information is captured
by the retargeting entity for any request, or a specific Request-
URI, being retargeted. In many instances, it is likely that this
could restrict the applicability of services which make use of the
Request History Information to be limited to retargeting within
domain(s) controlled by the same local policy, or between domain(s)
which negotiate policies with other domains to ensure support of
the given policy, or services for which "complete" History
Information isn't required to provide the service. [OPTIONALITY-
req] Thus, it is highly recommended that all applications making
use of the request history information clearly define the impact of
the information not being available and specify the processing of
such a request.
1.2 Securing History-Info
This draft defines a new header for SIP. Since, the Request
History information is being inserted by an entity as it targets a
Request, the resulting security requirements introduce a slightly
different problem than the basic SIP header or Identity problem.
For History-Info, the general requirement is to secure information
that is inserted by a proxy. It is primarily the captured Request-
URIs that are the security concern, since they can reflect some
aspect of a user's identity and service routing. Thus, the primary
objective of the security solution is to ensure that the
information being captured is protected from being accessed or
manipulated by non-authorized entities, with the fundamental
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assumption that retargeting entities are implicitly authorized.
The draft does suggest the use of a secure transport mechanism such
as TLS to ensure the overall confidentiality of the History-
Info[SEC-req-4]. However, the complete security solution for
History-Info depends upon a general solution for protecting the
captured information. This will be addressed in a separate solution
draft [TBD]. Details of the use of this proposed mechanism to
satisfy the security requirements are provided in section 2.4.
The security associated with the Request History Information is
optional and depends upon local policy and the impact on specific
applications of having the information compromised. Since, the
Request History Information itself is also optional and it has been
recommended that applications document the impact of the
information not being available, it is also suggested that the
impact of not supporting the security recommendations also be
documented to ensure that it is sufficiently addressed by the
application.
1.3 Ensuring the Privacy of History-Info
In order to satisfy the requirements of ensuring that the privacy
associated with a retargeted request is maintained by the
retargeting entity [PRIV-req-1] and by the receiving entity [PRIV-
req-2], the retargeting entity must determine if there is any
privacy associated with a request being retargeted. In some
scenarios, the Privacy header would indicate whether the headers in
a message should be privacy protected. However, the basic
assumption is that local policy would be used to determine whether
a specific request should have its privacy maintained and whether
maintaining that privacy means that a specific request URI would
NOT be captured or that it would be appropriately Privacy protected
if it were captured. The proposal for ensuring that the privacy is
protected is to recommend the use of a Privacy Service as defined
by [6] for headers.
It is recognized that meeting the privacy requirements can impact
the functionality of this solution by overriding the request to
generate the information. As with the optionality and security
requirements, applications making use of History-Info should
address any impact this may have.
2 Request History Information Protocol Details
This section contains the details and usage of the proposed new SIP
protocol elements. It also discusses the security aspects of the
solution and provides some examples.
2.1 Protocol Structure of History-Info
History-Info is a header field as defined by [4]. It can appear in
any request not associated with an established dialog, which
includes INVITE, REGISTER, MESSAGE and OPTIONS and any valid
response to these requests.
It carries the following information:
o Targeted-to-URI: the Request URI captured as the Request is
targeted. By capturing a copy of the Request URI in the
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initial request, the Retargeted-from-URI is already captured
when a request is retargeted and the Retargeted-to-URI is
being captured.
o Reason: An optional parameter for History-info. The reason for
the retargeting is captured by including the Reason Header [3]
as part of the captured Request URI.
o Index: An optional parameter for History-Info reflecting the
chronological order of the information, indexed to also
reflect the forking and nesting of requests.
The semantics of the captured Targeted-to-URIs are derived from the
current context of the request as follows:
o Retargeted-from-URI: this is the Request URI that is being
changed due to the retargeting. It is the Targeted-to-URI in
the request received by the retargeting entity. If it was not
explicitly captured by the original sender/forwarder of the
request, it would be captured and added to the request prior
to the Targeted-to-URI currently being captured. If the
sender/forwarder supported History-Info, it would have been
added prior to sending/forwarding the Request.
o Retargeted-to-URI: this is the Targeted-to-URI being captured
in the request being retargeted.
The following summarizes the syntax of the History-Info header,
based upon the standard SIP syntax [4]:
History-Info = ("History-Info" / "h") HCOLON
hist-info *(COMMA hist-info)
hist-info = hi-targeted-to-uri *( SEMI HI-param )
hi-targeted-to-uri= name-addr
hi-param = hi-index / hi-extension
hi-index = "index" EQUAL 1*DIGIT *(DOT 1*DIGIT)
hi-extension = generic-param
2.2 Protocol Examples
History-Info:<sip:UserA@ims.nortelnetworks.com?Reason=SIP;
cause=302;text=öMoved Temporarilyö>; foo=bar
History-Info: <sip:45432@vm.nortelnetworks.com?
Reason=SIP;cause=486;text="Busy Here"> ; index=1.1.2
2.3 Protocol usage
This section describes the processing specific to UAs and Proxies
for the History-Info and the HistInfo option tag.
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[Editor's note: Once the Security solution is fully fleshed out, it
may be reasonable to move this section 2.3 after section 2.4 and
provide the detailed security related processing prior to this
section, so that security aspects can be highlighted in this
section, as well.]
2.3.1 UAC Behavior
The UAC SHOULD include the HistInfo option tag in the Supported
header in any request not associated with an established dialog for
which the UAC would like the History-Info in the Response. In
addition, the UAC should initiate the capturing of the History
Information by capturing the Request-URI as the hi-targeted-to-uri
and initializing the index to 1.
The processing of the History-Info received in the response is
application specific and outside the scope of this draft.
2.3.2 UAS Behavior
The processing of History-Info by a UAS in a Request depends upon
local policy and specific applications at the UAS which might make
use of the information. If the HistInfo option tag is received in
a request, the UAS should include any History-Info received in the
request in the subsequent response.
2.3.3 Proxy Behavior
The use of History-Info does not alter the fundamental processing
of proxies for determining request targets as defined in section
16.5 of [4]. Whether a proxy captures the History-Info depends
upon several factors:
o Whether the Request contains the HistInfo option tag in the
Supported header.
o Local Policy
The following are further considerations for refinement of a
local policy supporting History-Info:
o Whether retargeting within a Proxy is captured
o Whether the History-Info captured for a proxy/domain
should go outside that domain (e.g. a Proxy knows that
the information is potentially useful within that
domain, however, policies (for privacy, user and
network security, etc.) prohibit the exposure of that
information outside that domain).
Each application making use of History-Info should address
the applicability and impacts of the local policies.
Consistent with basic SIP processing of optional headers, proxies
should maintain History-Info captured by other domains, received in
messages which they forward, independent of whether local policy
supports History-Info.
The specific processing by proxies for capturing the History-Info
in Requests and Responses is described in detail in the following
sections.
2.3.3.1 Capturing History-Info in Requests
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If the proxy supports History-Info, the proxy SHOULD add any
History-Info collected as it retargets a Request. The SIP Response
Code should be included in the Reason header of the Targeted-to-
URI. The History-Info SHOULD be added following any History-Info
received in the request being forwarded. Additionally, if a request
is received that doesn't include a captured Request URI from the
previous entity, the proxy MAY add an additional entry, effectively
capturing the retargeted-from-URI in the Request.
In order to maintain ordering and accurately reflect the nesting
and retargeting of the request, it is recommended that an index be
included along with the Targeted-to-URI being captured. The basic
rule for adding the index are to read the value from the previous
History-Info, if available, and capture the index.n as the index
for the History-Info being captured, where n would typically be 1
for a forwarded request. Thus, the level of nesting of the index
reflects the number of hops. For retargets within a proxy, the
proxy MUST maintain the current level of nesting by incrementing
the lowest/last digit of the index for each instance of
retargeting, thus reflecting the number of retargets within the
proxy. If there is no previous History-Info entry, or index in the
previous entry, an index MAY be included for the current entry,
with the index starting at 1. An index SHOULD NOT be added in the
scenario whereby the received request had no History-Info header
and the retargeted-from-URI is being captured for completeness.
Parallel forking, as with basic SIP processing, does introduce
somewhat of a special case. In the case of parallel forking, the
proxy SHOULD capture each of the Request-URIs to which the Request
is forked in the manner previously described. However, since the
forking is parallel, it's recommended that rather than attempt to
send the logical order of the requests being sent, that the
information for subsequent requests or responses is built upon
receipt of the initial response to ensure that the series of any
subsequent forking and retargeting of any of the forked requests
accurately reflects the logical sequence. Again, it is recommended
that the index be captured for each forked request following a
similar model as that previously described, with each new Request
having a unique index. The lack of Reason headers in the captured
Request-URIs should be indicative of the parallel nature of forking
(i.e the Request-URIs are not the result of retargets, but are
rather all simultaneous Targeted-To URIs.)
2.3.3.2 Processing History-Info in Responses
A proxy that receives a Request with the HistInfo option tag in the
Supported header, and depending upon a local policy supporting the
capture of History-Info, SHOULD return captured History-Info in
subsequent, provisional and final, responses to the Request.
2.4 Security for History-Info
As discussed in Section 1, the security requirements are met by
recommending the use of TLS (a basic SIP requirement per [4]) and
through the use of the security solution defined in [TBD].
2.4.1 Security examples
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[Editor's Note: Need to add some protocol details based on the use
of S/MIME for protecting History-Info once [TBD] is further along].
2.5 Example Applications using History-Info
This scenario highlights an example where the History-Info in the
response is primarily of use in not retrying routes that have
already been tried by another proxy. Note, that this is just an
example and that there may be valid reasons why a Proxy would want
to retry the routes and thus, this would like be a local proxy or
even user specific policy.
UA 1 sends a call to "Bob" to proxy 1. Proxy 1 forwards the request
to Proxy 2. Proxy 2 parallel forks and tries several places (UA2,
UA3 and UA4) before sending a response to Proxy 1 that all the
places are busy. Proxy 1, without the History-Info, would try
several of the same places (UA3 and UA4)based upon registered
contacts for "Bob", before completing at UA5. However, with the
History-Info, Proxy 1 determines that UA3 and UA4 have already
received the invite, thus the INVITE goes directly to UA5.
UA1 Proxy1 Proxy2 UA2 UA3 UA4 UA5
| | | | | | |
|--INVITE -->| | | | | |
| |-INVITE->| | | | |
Supported: HistInfo
History-Info: <sip:Bob@P1>, <sip:Bob@P2>; index=1
| | | | | | |
| | |-INVITE>| | | |
History-Info: <sip:Bob@P1>, <sip:Bob@P2>; index=1,
<sip:User2@UA2>; index=1.1
| | | | | | |
| | |-----INVITE ---->| | |
History-Info: <sip:Bob@P1 >, <sip:Bob@P2 >; index=1,
<sip:User3@UA3>; index=1.2
| | | | | | |
| | |-------INVITE------------>| |
History-Info: <sip:Bob@P1 >, <sip:Bob@P2 >; index=1,
<sip:User4@UA4 >; index=1.3
/* All Responses from the INVITEs indicate Busy. */
| | | | | | |
| |<-486 ---| | | | |
History-Info: <sip:Bob@P1 >, <sip:Bob@P2 >; index=1,
<sip:User2@UA2>; index=1.1,
<sip:User3@UA3>; index=1.2,
<sip:User4@UA4>; index=1.3
| | | | | | |
/* Upon receipt of the response, P1 determines another route for the
INVITE, but finds that it matches some routes already attempted (e.g.
UA2 and UA3, thus the INVITE is only forwarded to UA5, where the
session is successfully established */
| | | | | | |
| |----------------INVITE --------------------->|
History-Info: <sip:Bob@P1>, <sip:Bob@P2>; index=1,
<sip:User2@UA2>; index=1.1,
<sip:User3@UA3>; index=1.2,
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<sip:User4@UA4>; index=1.3,
<sip:User5@UA5?Reason=SIP;cause=486>
| | | | | | |
| |<-----200 OK---------------------------------|
|<--200 OK---| | | | | |
| | | | | | |
|--ACK --------------------------------------------------->|
Additional detailed scenarios are available in the appendix.
3 Security Considerations
This draft provides a proposal for addressing the Security
requirements identified in [1] in sections 1.2 and 2.4 of this
draft by proposing the use of TLS between entities. The protection
of the History-Info is dependent upon a general solution for
securing headers added by proxies. This general solution is
described in [TBD] [Editor's note: Assumed to be based upon the SIP
Authenticated Identity body model defined in [5].]
4 IANA Considerations
(Note to RFC Editor: Please fill in all occurrences of XXXX in this
section with the RFC number of this specification).
This document defines a new SIP header field name with a compact
form: History-Info and h respectively, and a new option tag:
HistInfo.
The following changes should be made to http:///www.iana.org/
assignments/sip-parameters
The following row should be added to the header field section:
Header Name Compact Form Reference
History-Info h [RFCXXXX]
The following should be added to the Options Tags section:
Name Description Reference
HistInfo When used with the Supported header, [RFCXXXX]
this option tag indicates support
for the History Information to be
captured for requests and returned in
subsequent responses. This tag is not
used in a Proxy-Require or Requires
header field since support of
History-Info is optional.
References
[1] M. Barnes, M. Watson, C. Jennings, J. Peterson, "SIP Generic
Request History Capability û Requirements", draft-ietf-sipping-req-
history-02.txt, February, 2003.
[2] A. Johnson, "SIP Service Examples", draft-ietf-sipping-service-
examples-03.txt, November, 2002.
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[3] H. Schulzrinne, D. Oran, G. Camarillo, "The Reason Header Field
for the Session Initiation Protocol", RFC 3326, December, 2002.
[4] J. Rosenberg et al, "SIP: Session initiation protocol," RFC
3261, June, 2002.
[5] J. Peterson, " SIP Authenticated Identity Body (AIB) Format",
draft-ietf-sip-authid-body-00.txt, October, 2002.
[6] J. Peterson, "A Privacy Mechanism for the Session Initiation
Protocol (SIP)", RFC 3323, November, 2002.
[7] Bradner, S., "Key words for use in RFCs to Indicate Requirement
Levels", RFC 2119, March 1997.
[8] J. Peterson, "Enhancements for Authenticated Identity
Management in the Session Initiation Protocol (SIP)", draft-ietf-
sip-identity-00.txt, October, 2002.
[9] Crocker, D. and P. Overell, "Augmented BNF for Syntax
Specifications: ABNF", RFC 2234, November 1997.
Acknowledgements
The authors would like to acknowledge the constructive feedback
provided by Robert Sparks, Rohan Mahy, Paul Kyzivat, Scott Orton,
John Elwell, Francois Audet, Anthony Brown, and Jayshree Bharatia.
Authors' Addresses
Mary Barnes
Nortel Networks
2380 Performance Drive Phone: 1-972-684-5432
Richardson, TX USA Email: mbarnes@nortelnetworks.com
Cullen Jennings
Cisco Systems
170 West Tasman Dr Tel: +1 408 527 9132
MS: SJC-21/3 Email: fluffy@cisco.com
Mark Watson
Nortel Networks (UK)
Maidenhead Office Park (Bray House)
Westacott Way
Maidenhead,
Berkshire Tel: +44 (0)1628-434456
England Email: mwatson@nortelnetworks.com
Appendix A Forking Scenarios
A.1 Sequentially forking (Hist-Info in Response)
This scenario highlights an example where the History-Info in the
response is useful to an application or user that originated the
request.
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UA 1 sends a call to "Bob" via proxy 1. Proxy 1 sequentially tries
several places (UA2, UA3 and UA4) unsuccessfully before sending a
response to UA1.
This scenario is provided to show that by providing the History-
Info to UA1, the end user or an application at UA1 could make a
decision on how best to attempt finding "Bob". Without this
mechanism UA1 might well attempt UA3 (and thus UA4) and then re- rd attempt UA4 on a 3 manual attempting at reaching "Bob". With this
mechanism, either the end user or application could know that "Bob"
is busy on his home phone and is physically not in the office. If
there were an alternative address for "Bob" known to this end user
or application, that hasn't been attempted, then either the
application or the end user could attempt that. The intent here is
to highlight an example of the flexibility of this mechanism that
enables applications well beyond SIP as it is certainly well beyond
the scope of this draft to prescribe detailed applications.
UA1 Proxy1 UA2 UA3 UA4
| | | | |
|--INVITE -->| | | |
| | | | |
| |--INVITE -------->| | |
|<--100 -----| | | |
| |<-302 ------------| | |
| | | | |
| |-------INVITE ------------>| |
| | | | |
| |<-------180 ---------------| |
|<---180 ----| | | |
| . . |-------INVITE------------->| |
| | timeout | | |
| | | | |
| |------INVITE ---------------------->|
|<--100 -----| | | |
| | | | |
| |<-486 ------------------------------|
| | | | |
| |-- ACK ---------------------------->|
|<--486------| | | |
| | | | |
|--ACK ----->| | | |
| | | | |
[Editor's Note: Need to detail the message flow.]
A.2 Sequential Forking (with Success)
This scenario highlights an example where the History-Info in the
request is primarily of use in not retrying routes that have
already been tried by another proxy. Note, that this is just an
example and that there may be valid reasons why a Proxy would want
to retry the routes and thus, this would like be a local proxy or
even user specific policy.
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UA 1 sends a call to "Bob" to proxy 1. Proxy 1 sequentially tries
several places (UA2, UA3 and UA4) before retargeting the call to
Proxy 2. Proxy 2, without the History-Info, would try several of
the same places (UA3 and UA4)based upon registered contacts for
"Bob", before completing at UA5. However, with the History-Info,
Proxy 2 determines that UA3 and UA4 have already received the
invite, thus the INVITE goes directly to UA5.
UA1 Proxy1 Proxy2 UA2 UA3 UA4 UA5
| | | | | | |
|--INVITE -->| | | | | |
| | | | | | |
| |--INVITE -------->| | | |
|<--100 -----| | | | | |
| |<-302 ------------| | | |
| | | | | | |
| |-------INVITE ------------>| | |
| | | | | | |
| |<-------180 ---------------| | |
|<---180 ----| | | | | |
| . . |-------INVITE------------->| | |
| | timeout | | | |
| | | | | | |
| |------INVITE ---------------------->| |
|<--100 -----| | | | | |
| |<-302 ------------------------------| |
| | | | | | |
| |-INVITE->| | | | |
| | | | | | |
| | | | | | |
| | |------INVITE --------------------->|
| | | | | | |
| | |<-----200 OK---------------------->|
|<--200 OK-------------| | | | |
| | | | | | |
|--ACK --------------------------------------------------->|
[Editor's Note: Need to add the details of the messages here.]
Appendix B Voicemail
This scenario highlights an example where the History-Info in the
request is primarily of use by an edge service (e.g. Voicemail
Server). It should be noted that this isn't intended to be a
complete specification for this specific edge service as it is
quite likely that additional information is need by the edge
service. History-Info is just one building block that this service
makes use of.
UA 1 called UA A which had been forwarded to UA B which forwarded
to a UA VM (voicemail server). Based upon the retargeted URIs and
Reasons (and other information) in the INVITE, the VM server makes
a policy decision about what mailbox to use, which greeting to play
etc.
UA1 Proxy UA-A UA-B UA-VM
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| | | | |
|--INVITE F1-->| | | |
| | | | |
| |--INVITE F2-->| | |
|<--100 F3-----| | | |
| |<-302 F4------| | |
| | | | |
| |--------INVITE F5---------->| |
| | | | |
| |<--------180 F6-------------| |
|<---180 F7----| | | |
| . . . | | | |
| |------retransmit INVITE---->| |
| . . . | | | |
| | (timeout) | |
| | | | |
| |-------INVITE F8---------------------->|
| | | | |
| |<-200 F9-------------------------------|
| | | | |
|<-200 F10-----| | | |
| | | | |
|--ACK F11-------------------------------------------->|
Message Details
INVITE F1 UA1->Proxy
INVITE sip:UserA@nortelnetworks.com SIP/2.0
Via: SIP/2.0/UDP here.com:5060
From: BigGuy <sip:User1@here.com>
To: LittleGuy <sip:UserA@nortelnetworks.com>
Call-Id: 12345600@here.com
CSeq: 1 INVITE
Contact: BigGuy <sip:User1@here.com>
Content-Type: application/sdp
Content-Length: <appropriate value>
v=0
o=UserA 2890844526 2890844526 IN IP4 client.here.com
s=Session SDP
c=IN IP4 100.101.102.103
t=0 0
m=audio 49170 RTP/AVP 0
a=rtpmap:0 PCMU/8000
/*Client for UA1 prepares to receive data on port 49170
from the network. */
INVITE F2 Proxy->UA-A
INVITE sip:UserA@ims.nortelnetworks.com SIP/2.0
Via: SIP/2.0/UDPims.nortelnetworks.com:5060;branch=1
Via: SIP/2.0/UDP here.com:5060
Record-Route: <sip:UserA@nortelnetworks.com>
From: BigGuy <sip:User1@here.com>
To: LittleGuy <sip:UserA@nortelnetworks.com>
Call-Id: 12345600@here.com
CSeq: 1 INVITE
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History-Info: <sip:UserA@ims.nortelnetworks.com>; index=1
Contact: BigGuy <sip:User1@here.com>
Content-Type: application/sdp
Content-Length: <appropriate value>
v=0
o=UserA 2890844526 2890844526 IN IP4 client.here.com
s=Session SDP
c=IN IP4 100.101.102.103
t=0 0
m=audio 49170 RTP/AVP 0
a=rtpmap:0 PCMU/8000
100 Trying F3 Proxy->UA1
SIP/2.0 100 Trying
Via: SIP/2.0/UDP here.com:5060
From: BigGuy <sip:User1@here.com>
To: LittleGuy <sip:UserA@nortelnetworks.com>
Call-Id: 12345600@here.com
CSeq: 1 INVITE
Content-Length: 0
302 Moved Temporarily F4 UserA->Proxy
SIP/2.0 302 Moved Temporarily
Via: SIP/2.0/UDP ims.nortelnetworks.com:5060;branch=1
Via: SIP/2.0/UDP here.com:5060
From: BigGuy <sip:User1@here.com>
To: LittleGuy <sip:UserA@nortelnetworks.com>;tag=3
Call-Id: 12345600@here.com
CSeq: 1 INVITE
Contact: <sip:UserB@nortelnetworks.com>
Content-Length: 0
INVITE F5 Proxy-> UA-B
INVITE sip:UserB@nortelnetworks.com SIP/2.0
Via: SIP/2.0/UDP ims.nortelnetworks.com:5060;branch=2
Via: SIP/2.0/UDP here.com:5060
From: BigGuy <sip:User1@here.com>
To: LittleGuy <sip:UserA@nortelnetworks.com>
Call-Id: 12345600@here.com
History-Info: <sip:UserA@ims.nortelnetworks.com>; index=1,
<sip:UserB@nortelnetworks.com?Reason=SIP; cause=302; text="Moved
Temporarily">;index=2
CSeq: 1 INVITE
Contact: BigGuy <sip:User1@here.com>
Content-Type: application/sdp
Content-Length: <appropriate value>
v=0
o=User1 2890844526 2890844526 IN IP4 client.here.com
s=Session SDP
c=IN IP4 100.101.102.103
t=0 0
m=audio 49170 RTP/AVP 0
a=rtpmap:0 PCMU/8000
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180 Ringing F6 UA-B ->Proxy
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP there.com:5060
From: BigGuy <sip:User1@here.com>
To: LittleGuy <sip:UserA@nortelnetworks.com>;tag=5
Call-ID: 12345600@here.com
CSeq: 1 INVITE
Content-Length: 0
180 Ringing F7 Proxy-> UA1
SIP/2.0 180 Ringing
SIP/2.0/UDP here.com:5060
From: BigGuy <sip:User1@here.com>
To: LittleGuy <sip:UserA@nortelnetworks.com>
Call-Id: 12345600@here.com
CSeq: 1 INVITE
Content-Length: 0
/* User B is not available. INVITE is sent multiple
times until it times out. */
/* The proxy forwards the INVITE to UA-VM after adding the
additional History Information entry. */
INVITE F8 Proxy-> UA-VM
INVITE sip:VM@nortelnetworks.com SIP/2.0
Via: SIP/2.0/UDP ims.nortelnetworks.com:5060;branch=3
Via: SIP/2.0/UDP here.com:5060
From: BigGuy <sip:User1@here.com>
To: LittleGuy <sip:UserA@nortelnetworks.com>
Call-Id: 12345600@here.com
History-Info: <sip:UserA@ims.nortelnetworks.com>;index=1,
<sip:UserB@nortelnetworks.com?Reason=SIP; cause=302; text="Moved
Temporarily">;index=2,
<sip:VM@nortelnetworks.com?Reason=SIP;cause=480;text="Temporarily
Unavailable">;index=3
CSeq: 1 INVITE
Contact: BigGuy <sip:User1@here.com>
Content-Type: application/sdp
Content-Length: <appropriate value>
v=0
o=User1 2890844526 2890844526 IN IP4 client.here.com
s=Session SDP
c=IN IP4 100.101.102.103
t=0 0
m=audio 49170 RTP/AVP 0
a=rtpmap:0 PCMU/8000
200 OK F9
SIP/2.0 200 OK UA-VM->Proxy
Via: SIP/2.0/UDP ims.nortelnetworks.com:5060;branch=3
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Via: SIP/2.0/UDP here.com:5060
From: BigGuy <sip:User1@here.com>
To: LittleGuy <sip:UserA@nortelnetworks.com>;tag=3
Call-Id: 12345600@here.com
CSeq: 1 INVITE
Contact: TheVoiceMail <sip:VM@nortelnetworks.com>
Content-Type: application/sdp
Content-Length: <appropriate value>
v=0
o=UserA 2890844527 2890844527 IN IP4 vm.nortelnetworks.com
s=Session SDP
c=IN IP4 110.111.112.114
t=0 0
m=audio 3456 RTP/AVP 0
a=rtpmap:0 PCMU/8000
200 OK F10 Proxy->UA1
SIP/2.0 200 OK
Via: SIP/2.0/UDP ims.nortelnetworks.com:5060;branch=3
Via: SIP/2.0/UDP here.com:5060
From: BigGuy <sip:User1@here.com>
To: LittleGuy <sip:UserA@nortelnetworks.com>;tag=3
Call-Id: 12345600@here.com
CSeq: 1 INVITE
Contact: TheVoiceMail <sip:VM@nortelnetworks.com>
Content-Type: application/sdp
Content-Length: <appropriate value>
v=0
o=UserA 2890844527 2890844527 IN IP4 vm.nortelnetworks.com
s=Session SDP
c=IN IP4 110.111.112.114
t=0 0
m=audio 3456 RTP/AVP 0
a=rtpmap:0 PCMU/8000
ACK F11 UA1-> UA-VM
ACK sip:VM@nortelnetworks.com SIP/2.0
Via: SIP/2.0/UDP here.com:5060
From: BigGuy <sip:User1@here.com>
To: LittleGuy<sip:UserA@nortelnetworks.com>;tag=3
Call-Id: 12345600@here.com
CSeq: 1 ACK
Content-Length: 0
/* RTP streams are established between UA1 and
UA-VM. UA-VM starts announcement for UA1 */
Appendix C Automatic Call Distribution Example
This scenario highlights an example of an Automatic Call
Distribution service, where the agents are divided into groups
based upon the type of customers they handle. In this example, the
Gold customers are given higher priority than Silver customers, so
a Gold call would get serviced even if all the agents servicing the
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Gold group (ACDGRP1) were busy, by retargeting the request to the
Silver Group. Upon receipt of the call at the agent assigned to
handle the incoming call, based upon the History-Info in the
message, the application at the agent can provide an indication
that this is a Gold call, from how many groups it might have
overflowed before reaching the agent, etc. thus can be handled
appropriately by the agent.
For scenarios whereby calls might overflow from the Silver to the
Gold, clearly the alternate group identification, internal routing
or actual agent that handles the call SHOULD not be sent to UA1,
thus for this scenario, one would expect that the Proxy would not
support the sending of the History-Info in the response, even if
requested by the calling UA.
As with the other examples, this is not prescriptive of how one
would do this type of service but an example of a subset of
processing that might be associated with such a service. In
addition, this example is not addressing any aspects of Agent
availability, which might also be done via a SIP interface.
UA1 Proxy ACDGRP1 Svr ACDGRP2 Svr UA2-ACDGRP2
| | | | |
|--INVITE F1-->| | | |
Supported:HistInfo
| | | | |
| |--INVITE F2-->| | |
Supported:HistInfo
History-Info: <sip:Gold@ACD.com>; index=1
History-Info: <sip:ACDGRP1@ACD.com>; index=1.1
| | | | |
| |<-302 F3------| | |
Contact: <sip:ACDGRP2@ACD.com>
| | | | |
| |--------INVITE F4---------->| |
History-Info: <sip:Gold@ACD.com>; index=1
History-Info: <sip:ACDGRP1@ACD.com>; index=1.1
History-Info: <sip:ACDGRP2@ACD.com>; index=1.2
| | | | |
| | | | |
| | | |INVITE F5>|
History-Info: <sip:Gold@ACD.com>; index=1
History-Info: <sip:ACDGRP1@ACD.com>; index=1.1
History-Info: <sip:ACDGRP2@ACD.com>; index=1.2
| | | | |
| | | |<-200 F6--|
| | | | |
| |<-200 F7--------------------| |
History-Info: <sip:Gold@ACD.com>; index=1
History-Info: <sip:ACDGRP1@ACD.com>; index=1.1
History-Info: <sip:ACDGRP2@ACD.com>; index=1.2
|<-200 F8------| | | |
< No History-Info included in the response due to Local Policy>
| | | | |
|--ACK F9--------------------------------------------->|
Message Details
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[To be completed]
Appendix D Solution options analysis
This section is included to capture some background analysis
forming the basis for the solution proposed in this document. This
section can be deleted from a subsequent version once the content
of this document is sufficiently developed and well understood.
D.1 Optionality Requirements.
In many cases, it is anticipated that whether the history is added
to the Request would be a local policy decision enforced by the
specific application, thus no specific protocol element is needed.
However, due to the capability being "optional" from the SIP
protocol perspective, the impact to an application of not having
the "Request History" must be described. For example, in a scenario
where there is sequential forking and retargeting, some of the
destinations previously tried could be retried. The impact of not
having the "Request History" information for this sample
application is that routing is inefficient. However, another
scenario involving a voicemail application, the impact of not
having the "Request History" information would be the service could
not operate without having the information as to why the call was
retargeted and the initial target for the call. Thus, the
expectation would be that the policy in a system that intended to
support this voicemail application would have to require the
entities within its domain which are capable of retargeting to
capture "Request History" information.
Thus, there are several aspects to the optionality requirement:
o Optionality with regards to whether the History Information is
to be included in responses to the original Request.
o Optionality with regards to whether a particular retargeting
entity records the History Information.
o Due to the Privacy requirement, the information MUST not be
captured for Request URIs that have indicated a requirement
for privacy.
The optionality mechanisms also depends upon whether the need for
the "Request History" is based upon an end user based service (e.g.
a GUI that provides the list of tried entities for an unsuccessful
call setup, thus ensuring that the caller doesn't re-attempt an
entity in that list or attendant services) or a network based
service whose use of the "Request History" would likely be
transparent to the UA (e.g. the Voicemail example).
The Supported header is the chosen mechanism for a UAC to indicate
that the information should be included in subsequent responses.
Whether a server processing the request supports the mechanism
would be based upon local policy for that domain.
D.2 Content-req
The Content-req specifies the following:
Retargeted-to-URI
Retargeted-from-URI
Reason
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Chronological ordering
The following summarizes the solution considerations for each of
these content requirements:
D.2.1 Is the Retargeted-to-URI required when it can be derived at
the next hop, which would capture this as the Retargeted-from-URI
for subsequent retargeting?
In a series of Request History Information, the Retargeted-to-URI
becomes the Retargeted-from-URI for the next occurrence of
retargeting, thus it would be possible in a scenario where the
Request History functionality is supported by each of the
retargeting entities to derive a complete set of Retargeted-to and
Retargeted-from URIs from the sequence of History Information
rather than including both Retargeted-to and Retargeting-from URI
in each occurrence of History Information.
However, for the scenario where a particular proxy retargets, but
local policy does not support the Request History Information, this
approach could result in a potential loss of information. In
addition, the support of the BACKWARDS-Req does require that the
retargeted-to URI also be captured to ensure completeness of
information (to the extent possible based on policies, privacy,
etc.) in Responses.
Another option put forth was capture only one URI, but to actually
capture the initial targeted-to-URI which then becomes a
retargeted-from-URI when the request is retargeted, with the
retargeted-to-URI captured as the next targeted-to-URI. This would
require that a UA wanting to make use of History-Info in responses
would actually capture the first targeted-to-URI. In addition, a
proxy that supports History-Info would need to capture two
targeted-to URIs IF one was not included in the initial Request.
This processing could appear to be in conflict with the privacy and
optionality requirements, however, since a Request-URI is only
retargeted if it indicates a resource that a proxy is responsible
for, this isn't an issue. What this does mean is that a request
that is only forwarded by a proxy would NOT capture the retargeted-
from URI, but could capture the retargeted-to URI.
D.2.2 Reason
The Reason header field [3] seems like a possible solution for
carrying the Reason associated with the Retargeting. It is
proposed to include this header as an optional escaped part of the
targeted-to-URI.
D.2.3 Chronological ordering
The following were considered as options for satisfying this
requirement:
o No explicit count/index. The Chronological ordering
requirement should not require a specific protocol element if
the History-Info entries are recommended to be added in the
order they are generated and collected.
If a count/index is included, the following were considered as
alternatives for maintaining the logical order of the parallel
forking:
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o Indexing using a dot delimiter to indicate hops and forking
(e.g. 1.1.1, 1.1.2 would indicate 2 hops with 2 retargeted nd URIs at the 2 hop.)
o ABNF reflecting the nesting/hops (whether this is even
feasible was not determined).
o Allowing the same value for the count/index (i.e. not worrying
about duplicates as the value indicates only relative order).
o Including a count and an additional branch parameter for the
forking (e.g. n=1, br=1.1, n=1, br=1.2).
Full Copyright Statement
Copyright (C) The Internet Society (2002). All Rights Reserved.
This document and translations of it may be copied and furnished to
others, and derivative works that comment on or otherwise explain
it or assist in its implementation may be prepared, copied,
published and distributed, in whole or in part, without restriction
of any kind, provided that the above copyright notice and this
paragraph are included on all such copies and derivative works.
However, this document itself may not be modified in any way, such
as by removing the copyright notice or references to the Internet
Society or other Internet organizations, except as needed for the
purpose of developing Internet standards in which case the
procedures for copyrights defined in the Internet Standards process
must be followed, or as required to translate it into languages
other than English. The limited permissions granted above are
perpetual and will not be revoked by the Internet Society or its
successors or assigns. This document and the information contained
herein is provided on an "AS IS" basis and THE INTERNET SOCIETY AND
THE INTERNET ENGINEERING TASK FORCE DISCLAIMS ALL WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT
THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR
ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE."
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