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I am employed by Netnod as head of engineering, research and development and am among other things chair of the Security and Stability Advisory Committee at ICANN. You can find CV and photos of me at this page.

As I wear so many hats, I find it being necessary to somewhere express my personal view on things. This is the location where that happens. Postings on this blog, or at Facebook, Twitter etc, falls under this policy.

The views expressed on this post are mine and do not necessarily reflect the views of Netnod or any other of the organisations I have connections to.

SAS can survive

I was flying SAS today, and once again I have the feeling that SAS is close, but still quite a bit from perfect.

An example, they informed clearly with signs and later with voice that the boarding was to be in sections. Fair, many if not most airlines already do this. Less queuing at the gate before boarding and faster boarding.

Not here. They initiated a rule that they first board rows 14 and higher. I sat down waiting for row 7 to be called I had a seat on.

It never came. Other people beside me started asking for it as well. Nothing. At last I found I had to board as I was the last person in the gate area.

What was wrong here? I think three things. First, I do believe they have promised Star Alliance Gold travellers to board first, like any member of the alliance. And priority of course also for children etc. Second fault to never say rows 1 to 13 could board. Third, to let people break the rule.

Should I have waited? Will I wait next time?

Another big problem is security check at CPH that is for SAS only. At other airports it is for Star Alliance Gold. Travelling as a Gold card holder, with a non-SAS ticket? Not allowed to go there.

SAS was also unlucky today as the gate arrival electronics was broken, so we had to wait 10 min for a marshall….

But over all SAS is better now, and with small changes it can be really good again. And maybe take up CPH – SFO instead of the now closed CPH – SEA?

3 comments to SAS can survive

  • I think the problem with the boarding is that they don’t want to anger a customer by refusing to let her board when she tries. What they don’t consider is that by avoiding angering the customer who breaks the rules, they are instead angering those of us who follow the rules.

    «Should I have waited? Will I wait next time?»

    Well, yes, they are training us, by example, to break the rules.

  • Interesting that you like SAS. They are the WORST when it comes to traveling with small children. A few years ago we started avoiding SAS when possible and flying Lufthansa or British Airways instead, but British has been steadily going downhill. Maybe it’s time to try SAS again.

    The thing about boarding by row number but not enforcing it is widespread. I’ve never seen anyone told to wait for their row, and it’s common that they give up with calling the rows and never bother to call the last ones. It’s mob rule all over the world. Since the frequent flyers usually get to board first, you probably don’t get the same view as those of us slumming it in coach.

    • paf

      It is true that SAS is not very friendly on board as other airlines, but overall it works, and it is now better than before. BA is a typical airline that I have talked about all the time as “as long as you manage to enter the plane, you will get the best service”.